Shipping charges are free.
Returns – Merchandise
According to art. 64 et seq. Of the Consumer Code, the Consumer has the right to withdraw from the purchase without any penalty and without specifying the reason. To do so, you must send ESSEDUE Customer Service by email or alternatively by fax or registered letter to be sent within 10 days of receipt of the selected products.
The yield of any article is accepted without any hesitation, provided it is in perfect condition and sealed, free of any kind of wear, neither ruined nor scratched, reimbursing the entire amount.
Italian law requires packing and shipping costs to be borne by the customer, in which case the costs will be borne by ESSEDUE. Therefore, it is advisable to wear the eyewear, try it, see how it is used, and once decided not to carry it, send it to ESSEDUE at its head office: Essequadro Distribution Srl – Headquarter – via Serra, 87 – 83031 Ariano Irpino AV – Italy).
It is important that you try the quality and comfort of an ESSEDUE eyewear, then make a definitive decision.
ESSEDUE will not in any case respond to damages, theft or loss of the items being returned, until the delivery of the same. Each risk will therefore be the sole customer charge. It should be noted that the items must be returned to the email address provided by Customer Service. It is advisable to return the item through a traceable shipment. ESSEDUE is not responsible for lost or damaged packets during the return journey. After verifying the integrity of the returned Product, ESSEDUE will repay the amount paid by the customer within 30 days of receipt of the product by way of repayment by credit card or bank transfer (at ESSEDUE Sunglasses discretion).